1. Introduction Severius Adventures and Travel (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website, book our services, or communicate with us. By using our services, you consent to the practices described in this policy.
2. Information We Collect We collect various types of information to provide and improve our services:
Personal Identification Information: When you make an inquiry or a booking, we may collect your name, email address, phone number, physical address, and nationality. For travel arrangements, we may also need passport details, date of birth, and dietary or health information.
Financial Information: To process payments for your bookings, we collect payment details such as credit/debit card information. This data is handled by secure, third-party payment processors. We do not store your full card details on our servers.
Technical Data: We automatically collect data about your device and how you interact with our website. This includes your IP address, browser type, operating system, referral URLs, and pages you viewed. We use this to analyze website traffic and improve user experience.
Communication Data: We may keep records of correspondence, including emails and calls, to provide effective customer service.
3. How We Use Your Information We use your information for the following purposes:
To Fulfill Your Booking: This is our primary use, including processing payments, making reservations with third-party suppliers (hotels, airlines, guides), and sending you confirmations and travel documents.
Customer Support: To respond to your inquiries, questions, and requests efficiently.
Marketing Communications: With your explicit consent, we may send you newsletters, promotional offers, and updates about our services. You can opt out at any time.
Service Improvement: To analyze user behavior, personalize your experience, and improve the functionality and content of our website.
Legal Obligations: To comply with legal requirements and government regulations, such as those related to travel and tourism.
4. Sharing Your Information We do not sell your personal information. We only share it with third parties to facilitate our services:
Third-Party Suppliers: To confirm your bookings, we must share necessary information (e.g., name, dates) with hotels, airlines, transportation companies, and local tour operators.
Payment Processors: We use secure third-party payment gateways to process financial transactions.
Legal Compliance: We may disclose your information if required by law or a government authority, or to protect our rights and property.
5. Cookies and Tracking Technologies Our website uses cookies to enhance your experience. Cookies are small data files stored on your device that help us:
Remember your preferences and past searches.
Analyze website traffic and user behavior.
Improve website security and performance. You can manage your cookie preferences through your browser settings.
6. Data Security We implement robust technical and organizational security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.
7. Your Rights Under Kenya’s data protection laws, you have the right to:
Access the personal data we hold about you.
Request the correction of inaccurate data.
Request the deletion of your personal data.
Withdraw your consent for marketing communications. To exercise these rights, please contact us.
8. Changes to this Privacy Policy We may update this policy periodically. We will notify you of any significant changes by posting the new policy on our website.
9. Contact Us For any questions regarding this Privacy Policy, please contact us.
When you book with an account, you will be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
